90% of homebuyers have historically opted to work with a real estate agent or broker. Here's why that's unlikely to change.
- Fortune
- Apr 11, 2024
- 2 min read

In recent years, the National Association of Realtors (NAR) has faced scrutiny over its practices regarding commissions and competition within the real estate industry. A lawsuit, led by the U.S. Department of Justice and a group of home sellers, alleged that NAR's rules limit competition and inflate commissions. While the lawsuit has sparked discussions about the role of real estate agents and the structure of the industry, the reality is that using a real estate agent is unlikely to change significantly, even in the wake of this decision.
First and foremost, it's essential to understand the traditional role of a real estate agent. Real estate transactions involve complex legalities, negotiations, and paperwork that can be overwhelming for individuals without industry knowledge. Real estate agents serve as trusted advisors, guiding clients through the process and ensuring their best interests are represented. Despite advances in technology and online resources, the expertise and experience of a knowledgeable agent remain invaluable to many buyers and sellers.
Furthermore, while the lawsuit may bring attention to commission structures, it's unlikely to lead to widespread changes in how real estate agents are compensated. Commissions are typically negotiable between the seller and the agent, and they are used to cover a wide range of services, including marketing, networking, property valuation, and negotiations. Real estate agents invest significant time and resources into each transaction, and commissions reflect the value they provide to their clients.
Additionally, the real estate industry is deeply rooted in relationships and networks. While technology has made it easier for buyers and sellers to access information independently, the human element remains crucial in navigating the complexities of real estate transactions. Real estate agents offer personalized guidance, market insights, and local expertise that cannot be replicated by algorithms or online platforms.
Moreover, the decision to use a real estate agent extends beyond just the transaction itself. Agents often serve as advocates for their clients, providing support and guidance throughout the entire process, from initial consultation to closing and beyond. Their role goes beyond just facilitating a sale; they strive to create positive experiences and build long-term relationships with their clients.
In conclusion, while the NAR real estate lawsuit decision may raise questions about industry practices, the fundamental role of real estate agents is unlikely to change significantly. Buyers and sellers continue to value the expertise, guidance, and personalized service that agents provide. As the industry evolves, real estate agents will continue to adapt and innovate to meet the needs of their clients, ensuring that their invaluable contributions to the real estate process remain indispensable.
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